In exceptional cases where a product is delivered in a damaged, leaked, broken condition, or with missing items due to transit, a return, replacement, or refund may be initiated, subject to verification and approval in accordance with Oghvy’s Refund Policy.
Customers must notify Oghvy Customer Care within twenty-four (24) hours of delivery upon receiving a damaged, broken, leaked, or incomplete product, along with the required supporting evidence. Requests raised beyond this timeframe may not be eligible for consideration, except where mandated under applicable consumer protection laws.