Oghvy shall not be held responsible for any damage occurring after successful delivery of the products.
To raise a claim for missing items, leakage, breakage, damage, or incorrect product, customers must provide a mandatory unboxing video clearly showing the original outer packaging and product condition. Claims without valid video evidence will not be considered.
For refund-related queries, customers must contact Customer Care at +91 89198 28734 or email oghvycare@gmail.com, enclosing all necessary images and videos, with the subject line “Refund For [Order ID]”.
In the event that a package appears tampered with, damaged, or defective at the time of delivery, customers are required to refuse acceptance of the package immediately from the delivery partner. Accepted deliveries with visible damage will not be eligible for refund.
If an order is marked as delivered but has not been received, customers must notify Customer Care within twenty-four (24) hours of delivery .Claims raised after this period shall not be eligible for refund.
Delivery and shipping charges are non-refundable, as these costs are levied by third-party logistics partners.
For Cash on Delivery (COD) orders, approved refunds shall be processed to the customer’s provided bank account within 4–7 working days from refund initiation.
All refund claims must be raised within 24 hours of delivery, along with the required supporting evidence. Claims submitted beyond this timeframe shall not be entertained.
Upon approval, refunds may take up to fifteen (15) days to reflect in the customer’s account from the date of acceptance by Oghvy Essentials. Once initiated, Oghvy Essentials shall share the relevant transaction details, including screenshots and transaction ID, for reference.