OGHVY – Refund Policy
At OGHVY, we take great pride in the quality and craftsmanship of our perfumes. However, due to the nature of fragrance products, we do not offer refunds or returns unless the product is damaged or defective upon delivery.
Returns & Refunds Are Only Accepted If:
- The product is damaged during transit.
- You received the wrong item.
To be eligible, you must notify us within 48 hours of receiving the product with:
- A clear photo of the damaged or incorrect product
- Order ID and details
Process:
- Email us at oghvycare@gmail.com with the above details.
- Once verified, we’ll initiate a refund or replacement within 5-7 working days.
Note:
Used or opened perfume bottles are not eligible for return or refund.