At Oghvy, we value your satisfaction and strive to provide you with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we’re here to help.
Returns
You can request a return within 7 days of receiving your order.
To be eligible for a return, your item must be:
Unused and in the same condition that you received it.
In the original packaging with all tags/labels intact.
Certain items such as customized products, personal care items, and clearance sales are non-returnable.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
Approved refunds will be initiated to your original method of payment within 7–10 business days.
Shipping charges (if any) are non-refundable.
Exchanges
If you received a defective or damaged item, we will happily exchange it for the same product.
Please share clear pictures of the product along with your order details when requesting an exchange.
How to Initiate a Return
Email us at oghvycare@gmail.com with your order number, reason for return, and product images (if applicable).
Our support team will guide you through the return process.
Ship the product back to the address provided by our team.
Contact Us
If you have any questions about our Return & Refund Policy, please reach out to us:
oghvycare@gmail.com